Employees learn useful AI practice by working through familiar tasks and inspecting what the output gets wrong. A completed exercise should show how they checked the evidence and changed the work.
Would you retain this explanation in an incident summary?
An operations log records a machine stoppage and a later restart. An AI-generated summary says the stoppage was caused by poor maintenance, although the log records no cause. What should the employee change before sending the summary?
Review the explanation against the log
Remove the unsupported cause. The summary can report the stoppage, its recorded timing and the restart. It should leave the cause unresolved until the appropriate investigation supplies evidence.
Training should require the employee to point to the unsupported sentence, explain the correction and produce a revised summary. That demonstrates a review action a manager can assess.
Information required
The approved incident log, the intended audience and the facts the report must contain.
AI-assisted task
Summarise the recorded events and distinguish observations from explanations that require further evidence.
Review criteria
Trace each factual statement to the log. Check chronology, omissions and whether the draft adds a cause or commitment the source does not support.
How employees can practise AI-assisted work
Choose a task from the employee's role, define the required output and supply approved source material. Ask AI for a draft, then check facts, omissions and unsupported inferences. Revise the work and retain enough evidence for a colleague or manager to review it.
Practise task definition and output review
Employees practise defining a task, providing context, inspecting assumptions and comparing outputs. They decide whether AI is appropriate for the work and check the result before using it.
The resulting work should include enough context, sources and reasoning for another person to review it.
Use examples from the function
HR teams may practise interview rubrics and learning plans. Finance teams may examine variance explanations and research notes. Faculty may redesign an assessment, while operations teams may summarise incidents.
Function-specific examples help employees assess how AI applies to their own work and help managers choose tasks for a follow-up trial.
Review practice after the session
Follow-up reviews examine which tasks employees attempted, what they checked and what required revision. Managers and teams can compare examples and record questions that need further work.
The review identifies routines to retain and workflows to improve next.
The survey reported that 75% of knowledge workers were using AI at work, while only 39% of global AI users said they had received AI training from their company.
Programme work
View topics and practice
Employee cohorts use work samples from participants’ roles. Each exercise asks what AI can assist with, what information it may use and what the employee or manager needs to check before acting.
AI literacy for non-technical employees
Role-specific use cases from everyday work
Context, prompting, and output evaluation
Decision-ready artifacts with evidence and assumptions
Privacy, confidentiality, and responsible-use boundaries
Manager review routines and 30-day adoption follow-up
Questions about employee practice
What should an employee AI capability cohort include?
It should include AI literacy, practical use cases, prompting, verification, responsible-use rules, function-specific exercises, and manager routines for adoption after the workshop.
Is this suitable for non-technical employees?
Yes. The programme is designed for business teams and managers who need to use AI in everyday work without becoming technical specialists.
Can the programme be customised by function?
Yes. Examples can come from the participants’ function, including HR, finance, sales, operations, marketing, education or government services.